Registration

In the online shop Baltic Beads can be ordered only registered users.

The registration process is quick and easy, it is necessary to pass only once. In the future you will not have to enter all your data, but before confirming of each order be sure to check the correctness of the data. Once you fill out all required fields, You will receive e-mail with authorization link, so it is very important that the email address in Your personal data is real and valid.

Ordering

To place orders please add the selected item in your shopping cart by clicking the appropriate button near each product. You can always see the amount of goods that are already in the shopping cart in the upper right corner.

NB!!! Until the goods are in your cart and purchase process is not completed, this product is available for other buyers.

Payment

When all the chosen products was added to the basket, you can begin the ordering process. We accept payment in the following ways:

1. Swedbank

2. SEB (Skandinaviska Enskilda Banken)

3. PayPal (learn more…)

Once you have chosen method of payment and delivery option and confirmed the order, you will be directed to the homepage of the selected bank or PayPal for payment. Enter Your passwords to the bank or PayPal and You will find already filled payment order. Confirming the payment you should definitely return to the Baltic Beads homepage, clicking on "Tagasi kaupmehe juurde" ("Return to seller"). If the payment is successfully complete, your will receive an e-mail confirming that we have received your order.

Making payment by PayPal please note that payments are made in euros and the required amount will be automatically converted during the payment process  All of your orders and their statuses can be seen in the User menu, clicking on Account Maintenance.

All prices in e-shop Baltic Beads are shown in Estonian kroons and include VAT 20%. Cost of goods excludes shipping cost. It will be added and its amount will be shown in the invoice.

Shipping

We send the goods, bought in Baltic Beads, worldwide.

Estonia

NB!!! Orders over 400 EEK (25.56 EUR) will be shipped free by registered post.

Goods bought in the online shop Baltic Beads, will be shipped via AS Eesti Post or OÜ SmartPost, in accordance with your desire:

• Will take an order myself - 0 EEK (0.00 EUR). By choosing this service, please arrange about appointment by phone or email. Orders are issued at: Vabaduse pst. 162 - 3, Tallinn.
• Order over 400 kroons - 0 EEK (0.00 EUR). If the amount of your order exceeds that amount, choose this service. Parcel will be shipped free by registered post. If you wish to receive a parcel with SmartPost, write about it in the column for comments before order confirmation.
• Simple packet (at your own risk) - 15 EEK (0.96 EUR). We advise to choose this service only if you are sure that your mailbox can accommodate packet and the postal employees in your region do not leave a parcel near the mailboxes. Baltic Beads is not responsible for the parcel since it gives to postal worker hands.
• Insured packet - 35 EEK (2.24 EUR). Safe and low-price shipping way. Entering the code on the home page of AS Eesti Post can check movement parcel to its destination. If you want to know the code of your parcel, write about it in the column for comments before order confirmation.
• SmartPost - 32 EEK (2.05 EUR). Safe, low-price and convenient shipping way. By choosing this service, be sure to write the name of the parcel terminal in the column for comments before order confirmation. Also be sure to check your mobile phone number listed in your data, since SmartPost send SMS to this number when the parcel will be arrived. More about SmartPost service read www.smartpost.ee
• Courier ELS Pluss - 77 EEK (4.92 EUR). Safe and convenient shipping way, if you want to receive the parcel directly to your home or office the next day. Courier will call the recipient and specifies a convenient delivery time.

International

NB!!! Orders over 60 ЕUR will be shipped FREE worldwide by registered post.

• Order over 60 EUR - 0 EEK (0.00 EUR). If the amount of your order exceeds that amount, choose this service. Parcel will be shipped FREE by registered post.
  

All parcels are sent as soon as possible but no later than within 2 working days.

If we have an obstacle to sending your order, we will inform you about it as soon as possible by phone or e-mail.

When the parcel will be shipped, you will receive e-mail with the relevant confirmation. Also will be changed order status in your account.

Return goods

For all goods purchased in the online shop Baltic Beads, acts back guarantee 14 days in accordance with § 49, paragraph 1 of the Law of Obligations Act. To return the goods, please write a statement via e-mail info@balticbeads.com and then ship the goods in original packaging with printed invoice. Goods must be returned within 14 days of receipt of the parcel. Money for returned goods will be transferred to the same bank account from which was made payment for the order immediately but not later than 30 days after receipt of goods (Law of Obligations Act, § 49, paragraph 1.4).

NB!!! Shipping costs paid at time of ordering, are non-refundable. Return goods are sending back at the expense of  buyer.

Before returning goods, please contact us first!

Customer’s personal data

Personal data of Baltic Beads customer’s as well as information about orders are confidential and will be used only for order (contact details are marked on parcel).